Sep 13, 2011

Dell Services’ Healthcare and Life Sciences (HCLS) Team Wins Project Management Office of the Year Award

GLEN MILLS, Pa. (September 13, 2011) — PM Solutions and the Project Management Institute’s Program Management Office Community of Practice (PMO CoP) have selected Dell Services’ Healthcare and Life Sciences (HCLS) as the 2011 PMO of the Year. The award, which distinguishes a project management office for its success in developing and maturing an organizational structure that supports the effective management of projects, recognizes Dell Services’ HCLS PMO for its’ project management performance and elite project management team.

Dell’s HCLS PMO boasts a 96-percent project success rate—unprecedented in an industry where 30 to 60 percent of projects routinely fail. According to Dell PMO Director Robert Rausch, that success is critical to helping customers realize the benefits of clinical and business improvements. “That’s not just good project management; that’s good business,” Rausch said.

Dell’s Healthcare and Life Sciences PMO team was selected from a field of more than 30 applicants from around the world. Nominees were from Global 2000 firms, government agencies, and major nonprofit organizations. The finalists included:

  • VSP Vision Care Enterprise Project Solutions (Rancho Cordova, California)
  • California Technology Agency Program Management Office (Sacramento, California)
  • Nationwide Insurance Enterprise IT Delivery Services (Columbus, Ohio)

“A strong PMO is the key to unlocking business innovation,” said J. Kent Crawford, PMP, Chief Executive Officer of PM Solutions. “We applaud Dell’s HCLS PMO for setting the bar with best-in-class capacity planning and leveraging elite project manager talent that have reduced project costs and guaranteed quality to customers.”

Inside Dell Services HCLS PMO

Dell Services’ HCLS PMO was established in 2002 to support healthcare customers throughout the United States. The “business first” mindset has been a hallmark of the group since the beginning, and its approach to project management has focused on maximizing delivery while minimizing overhead. Today, the PMO provides best practice development and implementation, governance, reporting, certification and project delivery for 40 accounts, 350 ongoing projects, and 120 active healthcare project managers. Major accomplishments of the PMO include developing and implementing a skill-based project manager certification process to develop project managers, and maintaining an elite project management team that delivers an unparalleled 96% project success rate.

PM Solutions and the PMO CoP will jointly present the award to Dell at the CoP’s PMO Symposium (, being held November 6-9, 2011 in Orlando, FL.

“Dell Services’ HCLS PMO has demonstrated that leveraging top-tier project managers and applying consistent processes is a recipe for PMO success,” said Rommy Musch, President of the PMO CoP. “PMOs all over the world can glean some inspirational ideas from the many best practices that are being actively used at Dell Services.

For complete details on the award, including in-depth profiles on the 2011 winner and finalists, view the new PMO of the Year 2011 digital eBook, downloadable at

About Dell

Dell (NASDAQ:DELL) is among the leading providers of IT services to the healthcare industry.  The company provides healthcare organizations, medical professionals, payers and pharmaceutical companies with leading business and technology solutions that extend from the point of care to the data center.  The company’s scale extends from the largest healthcare systems in the world to the smallest physician practices.

About the PMO Community of Practice

As a component group of the Project Management Institute (PMI®), the Program Management Office Community of Practice provides education, collaboration, knowledge-sharing and professional development opportunities for a growing global community of over 4,000 of project, program, and portfolio professionals worldwide. For more information, visit

About PM Solutions

PM Solutions is a project management firm helping organizations execute, govern, and measure their portfolios to improve business performance. As the leader in applying project and portfolio management processes and practices to drive operational efficiency for its clients, PM Solutions’ comprehensive offerings address organizational improvement, project execution, and learning and development delivered through our training arm, the PM College® ( PM Solutions serves a diverse client base that includes some of the world’s leading organizations. For more information, visit