Re-Establishing Trust with Great Project Management
Over the past decade, it has become increasingly common to hear business problems attributed to "a lack of trust." Trust between brand and consumer; between financial institutions and investors or depositors; between labor and management. It's been interesting to me to see a moral value become such a frequently-cited issue in the marketplace. I see it as a hopeful indicator of positive changes in business ethics.
Nowhere is this more true than in project management, where for too long, there was little communication (let alone trusting communication!) between the project level and the executive level. In an interview we published in the PM Best Practices Report in January 2000, the Critical Chain guru Eliyahu Goldratt observed that lack of trust between project managers and executives was a major factor in our poor record of estimating projects.
All this is by way of background. What I'm leading up to is a hearty "Congratulations!" to The Doe Run Company, our 1st runner-up in the PMO of the Year Award. They took an environment of mistrust and failure and, through scrupulous discipline and forthrightness, restored executive confidence in project management, implemented a methodology and portfolio management, and upped the percentage of projects that achieve stated objectives to 95% ... all in less than three years. You can read all about their achievements in the ebook about the awards, downloadable on our website or viewable on SlideShare.
Tomorrow: The 2nd runner-up, Auckland, New Zealand's City Council Programme Office.
- PMO Research Reveal: What You'll Learn in This Week's Webinar
- The Enterprise PMO Delivers
- Blog PMI series #3 The SAFe PMO: Two Experts Respond
- PMI Virtual Experience Attendees: Your Questions Answered! Part 2
- Join Us on an Agile PMO Journey
- New Research Survey Launched Today!
- @PMOSym We Debrief Our Execs
- Blogging from the PMO Symposium: Day Two
- Blogging from the PMO Symposium: Day One -- Play Ball!
- PMO of the Year and Finalists: An Award Judge's Perspective
- The PMO Symposium: Conference Review Part 1
- Pop Quiz: How Would You Invest $1000?
- Interesting Times in Project Management: An Interview with J. Kent Crawford
- Trends in Project Management: An Interview with Bruce Miller
- PMO Symposium Conference: Beyond Agile
- New Research Strongly Links PMO and PPM Processes to Strategic Execution
- PMO Process Questions Answered: An Interview with J. Kent Crawfod
- A Question of Agility: Expert Answers
- Expert Series 3: Common Problems of a PMO
- Best-in-Class PMOs Unveiled
- “An Appetite for Simplicity” : Report from the PMO Symposium
- Shift the Focus to Benefits Now: A Report from the PMO Symposium
- Last Day to Participate in State of PMO Study
- Studying and Shaping Project Management: An Interview with J. Kent Crawford
- Optimal Project Manager Load
- PMO of the Year Finalist Ticketmaster: Technology In Service of Success
- PMO of the Year Finalist Symcor Balances Projects and People
- PMO of the Year NFCU is an amazing place to work
- PMO of the Year for 2015 Announced!
- Project Managers ... "Talent" or "Capital"?
Related Posts:
Tags:
(12 votes. Average: 2.5 out of 5)
2 Comments on Re-Establishing Trust with Great Project Management
Popular Posts
- The Project Management Maturity Model … Now with Agile/Adaptive Assessment!
- PM Solutions Celebrates 25 Years of Project Management Excellence
- Managing Project Managers Within and Outside the PMO
Popular Categories
- Agile or Adaptive PM (5)
- Culture & Change Management (75)
- Project & Program Management (82)
- Portfolio Management (50)
- Project Management Office (PMO) (107)
- Project Management Research (50)
- Resource Optimization (26)
search blog:
Sign up for PM Solutions'
Insights eNewsletter
Delivered every other month in addition to periodic research, white papers, and news alerts.
Debbie Bigelow Crawford says:
Kudos, Jeannnette, for bringing this issue to the forefront…and kudos to Doe Run for really establishing trust!! All organizations need trust as their foundations…including ours! It is always good to be reminded of how important it is! There is a book I’m just venturing to read, THE SPEED OF TRUST” by Stephen Covey ... I’ll let you know how it is!
Posted on September 21, 2010 at 6:02 pm
Jeannette Cabanis-Brewin says:
Just wanted to add a link here to the Doe Run Company’s own press release about their runner-up status:
http://doerun.com/DoeRunsProjectManagementRecognized/tabid/187/language/en-US/Default.aspx
The fact that the company overall views this achievement as important bodes well for the future of PM at Doe Run. Executive support is the keystone when seeking to improve organizational processes!
Posted on October 14, 2010 at 4:04 pm