Sep 14, 2010

Re-Establishing Trust with Great Project Management

Posted by Jeannette Cabanis-Brewin in Culture & Change Management, Project Management Office (PMO) | 2 Comments

Over the past decade, it has become increasingly common to hear business problems attributed to "a lack of trust." Trust between brand and consumer; between financial institutions and investors or depositors; between labor and management. It's been interesting to me to see a moral value become such a frequently-cited issue in the marketplace. I see it as a hopeful indicator of positive changes in business ethics.

Nowhere is this more true than in project management, where for too long, there was little communication (let alone trusting communication!) between the project level and the executive level.  In an interview we published in the PM Best Practices Report in January 2000, the Critical Chain guru Eliyahu Goldratt observed that lack of trust between project managers and executives was a major factor in our poor record of estimating projects.

All this is by way of background. What I'm leading up to is a hearty "Congratulations!" to The Doe Run Company, our 1st runner-up in the PMO of the Year Award. They took an environment of mistrust and failure and, through scrupulous discipline and forthrightness, restored executive confidence in project management, implemented a methodology and portfolio management, and upped the percentage of projects that achieve stated objectives to 95% ... all in less than three years. You can read all about their achievements in the ebook about the awards, downloadable on our website or viewable on SlideShare.

Tomorrow:  The 2nd runner-up, Auckland, New Zealand's City Council Programme Office.

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2 Comments on Re-Establishing Trust with Great Project Management

Debbie Bigelow Crawford says:

Kudos, Jeannnette, for bringing this issue to the forefront…and kudos to Doe Run for really establishing trust!!  All organizations need trust as their foundations…including ours!  It is always good to be reminded of how important it is!  There is a book I’m just venturing to read, THE SPEED OF TRUST” by Stephen Covey ... I’ll let you know how it is!

Posted on September 21, 2010 at 6:02 pm

Jeannette Cabanis-Brewin says:

Just wanted to add a link here to the Doe Run Company’s own press release about their runner-up status:
http://doerun.com/DoeRunsProjectManagementRecognized/tabid/187/language/en-US/Default.aspx

The fact that the company overall views this achievement as important bodes well for the future of PM at Doe Run. Executive support is the keystone when seeking to improve organizational processes!

Posted on October 14, 2010 at 4:04 pm

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