Mar 24, 2009

Heads-Up to our Blog Subscribers: A Housekeeping Issue

Posted by Jeannette Cabanis-Brewin in Site News | 0 Comments

You may be aware that Google recently acquired Feedburner, the service we have used to maintain the Strategy & Projects blog mailing list and posting alerts. The transition has been rocky for us, and we have lost the ability to update our account information in Feedburner. (That's why the alert you received about this post told you it was written by Jim Pennypacker.) Google has known about the issue (which affects many Feedburner accounts, not just ours) since Jan. 25 and hasn't responded with a workaround yet. So, our only recourse is to create a new account. This means that we will lose our present subscriber database.

Sorry for the inconvenience; it's yet another example of the pandemic of poor customer service (and, I might add, bad project management) that plagues business in our times. I've lost a lot of the respect I once had for Google through this debacle.

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